Shipping policy
We provide FREE STANDARD SHIPPING on orders over US$79, after all discounts applied.
Shipping Time
| Country | Shipping Time |
| United States | 8-14 Business Days |
| Canada | 8-14 Business Days |
| Australia | 7-12 Business Days |
| United Kingdom | 8-14 Business Days |
| Germany | 7-12 Business Days |
| France | |
| Italy | |
| Spain | |
| Belgium | |
| United Arab Emirates | 10-15 Business Days |
| Saudi Arabia | |
| Israel |
Additional Information
- Please note that shipping time does not include a warehouse processing period of 3-8 business days after we receive your payment.
- Please expect a delay in deliveries due to the parcel volume spike during peak seasons, customs-related issues, extreme weather, strikes, public holidays and inaccurate shipping information. We appreciate your patience and understanding in advance.
- Each country has its own customs policies. Please contact local customs for more information. If, in rare cases, import duties or taxes are charged, the customer is responsible for paying them.
Restrictions
- Please note that there are some restrictions such that our carriers can't ensure safe delivery. So please be sure to provide your address with specific details such as street number/building numbe/contact number/consignee's name.
- APO/FPO/DPO addresses in all countries are not supported.
Tracking
Once your order is shipped, we will send you an email with the corresponding tracking number. You could track your order here by order number and email address.
Please allow 1-2 business days for tracking information to be available.
Contact
If you have any shipping-related inquiries, don't hesitate to email us at contact@neoones.com. We're always here to assist.
